Tenant Satisfaction survey

This short survey will take 2–4 minutes to complete.
This survey will close on Monday, 22 September.
Please answer each question based on your most recent experience within the timeframe below.
Your feedback could help guide future maintenance decisions.

1. Have you reported any maintenance issues to Homes Tasmania between March 2024 and March 2025? This includes things like plumbing, heating, electrical, or general repairs.

YesNoNot sure / Can’t recall

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Thank you, you do not need to proceed with this form.

2. Are you located in the North of Tasmania or the South of Tasmania?

NorthSouthNot sure

3. How would you rate the customer service experience overall?

1 – Very poor2 – Poor3 – Average4 – Good5 – Excellent

Select a number from 1 to 5

1 – Very poor2 – Poor3 – Average4 – Good5 – Excellent

4. Were you given a due date for completion of your maintenance works?

YesNoNot sure / Can’t recall

5. Were the works completed by the due date?

YesNoNot sure / Can’t recall

6. Were you offered both the option to book a scheduled appointment and the option to have someone come without setting a specific date?

YesNoNot sure / Can’t recall

7. Was an appointment made?

YesNoNot sure / Can’t recall

8. Was the reported maintenance issue fixed?

YesNoNot sure / Can’t recall

9. Was any mess left behind by the contractor?

YesNoNot sure / Can’t recall

10. Did the contractor answer any queries you had?

YesNoNot sure / Can’t recall

11. How would you rate the contractor’s overall professionalism?

1 – Very poor2 – Poor3 – Average4 – Good5 – Excellent

Select a number from 1 to 5

1 – Very poor2 – Poor3 – Average4 – Good5 – Excellent

12. Optional – Do you have any additional comments? Tell us anything else you’d like use to know about your maintenance experience

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